Life claims
Support for beneficiaries and employers in notifying the insurer, completing the required documents and following the claim through to payment.
Claims assistance
We stay with every claim until it’s paid.
Insurance is a promise. Our job is to make sure that promise is honoured when it is needed. We pursue claims from notification through to settlement.
How claims work
Four steps, one named contact.
We advocate for fair, timely outcomes, from the first notification to the final settlement.
1
Tell us what happened
Call, WhatsApp or send an enquiry. We guide you on when and how to report a potential claim.
2
We notify the insurer
Your named contact supports notification and helps you gather the documents required.
3
We negotiate on your behalf
We represent your interests, not the insurer’s, and pursue settlement.
4
Payment or proper resolution
We stay with the claim until it is paid or properly resolved.
Be prepared
Have these ready
Requirements vary by policy and by type of loss. Your broker will confirm exactly what the insurer needs, but these are a good starting point.
- Your policy number and the name of the insurer
- Date, time and place of the incident
- A clear description of what happened
- Photographs or other evidence of the loss or damage
- Invoices, receipts or valuations that support the amount claimed
- Any police, fire service or other official report, where relevant
- Medical or other supporting documents for life and health claims
Claims by class
Support across every type of cover
General claims
Property, motor, marine, liability and specialist claims: we help you notify, document and negotiate the loss with the insurer.
Health claims
Guidance on HMO and international medical claims, including how to access care and what support is available under the selected plan.
Claims enquiry
Tell us what happened.
Send a short description and your named contact will take it from there. For urgent matters, call or WhatsApp us directly.
- Named contacts and quick responses
- We represent your interests, not the insurer’s
- We stay with the claim until payment or proper resolution
Call 07036338071Email hatinsurancebrokers@gmail.com
Not sure whether you can claim?
Ask your HAT broker. We will review your policy and explain where you stand.